Return Policy
Effective November 13, 2026.
30-day request window
Email service@fernfablet.com within 30 days of delivery to request a return. Include the order number, item and reason. Do not send a parcel before receiving instructions.
Eligibility
For a change-of-mind return, items should be unused, unworn beyond a careful fitting, clean and in their original condition, with original tags and packaging where supplied. Please remove pet hair and protect the item for transit. These conditions do not restrict rights relating to faulty, damaged or incorrectly supplied goods.
Return process
- Request a return by email within the window.
- Wait for the return instructions and any information needed to identify your parcel.
- Pack securely, include the order identification and keep proof of posting. A trackable service is recommended.
Return address
Weihai Qiangbenqiang Trading Co., Ltd.
No. 499-3, Shichang Avenue, Zhangcun Town, Huancui District, Weihai City, Shandong Province, China
This is an international return address for United States buyers. Obtain instructions first.
Who pays return postage?
For personal-preference, change-of-mind or customer selection returns, the buyer pays return shipping. Original shipping charges are generally not refunded for these returns unless required by law. For damage, defects or an incorrect item, contact us with relevant photos; we will assess the issue and provide an appropriate resolution and postage instructions.
Refunds
After receiving the return, we inspect it and process an approved refund within 10 business days. Approved refunds go to the original payment method. Your bank or payment provider may require additional time to post the credit. We will explain any declined return.
Exchanges and cancellations
Contact us about an exchange before returning an item; availability is not guaranteed. Email cancellation requests promptly. An order already being processed or dispatched may require the return process instead.
Your legal rights
This policy supplements, and does not exclude, mandatory consumer rights that apply where you live.