FAQ
Helpful answers, before and after you order.
Where do you deliver?
Our current sales and shipping destination is the United States. Prices and shipping charges are in USD.
What does shipping cost?
Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free at $50 or more. Expedited shipping is $7.99. Taxes do not count toward the free-shipping threshold.
How long does delivery take?
Allow 5–10 business days for processing, then 10–15 business days after dispatch for standard transit. These stages are added together: approximately 15–25 business days in total, excluding holidays and unexpected delays. Expedited service does not carry a guaranteed arrival date.
How do I choose a size?
Measure neck, chest and back length, then compare with confirmed information for the specific item. If a verified chart is not listed, contact us before ordering rather than relying on breed or weight.
Can I return an item?
Request a return within 30 days after delivery by emailing us before sending it. Review our Return Policy for eligibility, postage responsibility and refund processing.
Can I change or cancel an order?
Email your order number promptly. We will check the order's status. Changes and cancellations cannot be guaranteed once processing or dispatch has begun.
Are the images photographs of verified physical stock?
Our original AI-generated images illustrate the intended design and styling concept. They do not establish verified physical measurements, materials or performance. Background props are not included.
What if an item arrives damaged or incorrect?
Email your order number, a description and relevant photos. Keep the item and packaging while we investigate and provide an appropriate next step.
How can I manage my data?
Visit Privacy Choices for the Shopify opt-out interface, or email a privacy request. Applicable rights depend on where you live.